WHAT MAKES OUR PHONE ANSWERING SERVICE THE BEST?
ACCOUNT SECURITY
Your contacts, vendors, and employee information is safe with us. We have a dedicated protocol ensuring the top level of privacy and security to our clients.
GETTING THE MESSAGE
Our professional answering services are designed to notify your techs and supervisors via SMS, email, or phone call based on your preference.
24×7/365 SERVICE
Take a load off... We are here to help! Let us be the 'always on' team member that your company needs to schedule your busy work days.
OPTIMIZED SOFTWARE
Our call answering services are technologically advanced. We aim to provide the best service to our clients by using the most cutting-edge tools.
SYSTEM INTEGRATION
Many popular CRM softwares are compatible with us. Irrespective of the solution you need, we can get it customized for your system.
30 DAY MONEY-BACK GUARANTEE
We are very confident in our business answering services so much so that we offer a money back guarantee within a month.
After Hours Call Answering Services Customized to Your Needs
The after hours answering service of United CCS always prioritizes the customers and takes calls quickly and effectively no matter what the time, day or night.
Don’t Ever Miss Out on Important Customer Calls
Today’s dynamic business environment demands businesses to be available to their clients at all time. This can provide an edge to them over their competitors. They need the best call center answering service that caters to their routine tasks like taking appointments, forwarding important messages, and addressing customer grievances.
We are one of the most capable after hours call answering service companies in the country and you would get an entire range of services starting from an after-hours receptionist service to customer tech support after the official closing time. We understand that your customers are your loyal assets and they don’t want to go anywhere else. We operate seamlessly and they won’t know the difference at all. In fact, we function as an extension of your business after your offices are closed.
Small businesses would greatly benefit from our services as they can focus on their products and let us handle their customers. They may not have the necessary financial expertise and adequate human resources to manage customer calls. United CCS is the one-stop solution for all your call-based communication as we provide small business call answering service as well. We understand the needs of your business and prioritize your customers accordingly.
Why To Outsource Customer Service?
Delegate responsibility
There are a lot of start-ups operating all across the globe and needless to say, they have to utilize the scarce resources at their disposal at an optimal level. They can outsource customer service to a reliable call center service provider.
Save cost
Companies want to save costs as they may not have enough financial strength and manpower to deal with customer support. At United CCS, we provide highly-affordable business call answering service packages for our clients that make it possible for them to cut expenses where necessary.
Customer satisfaction
If your employees are already stretched thin then there could be delays leading to dissatisfied customers which is never good for business. A telephone answering service is exactly what your business needs to answer your customers promptly.
24×7 availability
Our staff is thoroughly professional and understands the dynamics of client communication perfectly. They are disciplined, and punctual and are always eager to address the customers 24×7 in a polite and friendly manner.
Your Clients Come First. Stay Connected, 24*7
You never know when that important client calls you. People have various constraints on their time and they may not be able to call you during business hours. Also, your customer base may be living in a different time zone, so it becomes necessary to have a telephone answering service to take their calls. As businesses, we need to be mindful of the customer’s convenience as happy customers are important to keep the revenue stream flowing. For small businesses that do not have answering services in their office premises, hiring a phone answering service like us is extremely crucial.
Frequently Asked Questions
What are the distinguishing factors between a call center and an answering service?
The two terms are not to be used interchangeably as there is a difference in how they handle incoming calls. While both are intended for answering calls when you cannot, their way of speaking and dealing with clients sets them apart. A call answering service serves as a virtual receptionist for companies, whereas call center services don’t. Call center solution providers are hired for taking calls and messages and delivering them to the recipient company. On the other hand, an answering service brings in the personalization factor during call interactions. The answering service agents are trained to serve as a representative of the company and interact with clients rather than receiving or communicating specific messages only.
What is a professional answering service?
A professional answering service serves as a virtual receptionist for companies that lack the resources of having an in-house customer support team. It is the personalization factor that distinguishes professional answering services from call centers and other automated call-receiving software. United CCS – United Call Center Solutions, a professional answering service has trained staff who handle client calls and queries on behalf of a company and offer the maximum assistance possible during the phone call. Unlike other regular call centers, our answering services do not focus on churning through multiple calls. Instead, they strive to maintain utmost professionalism throughout the call and foster trust with each other.
Which is the cheapest call answering service for small businesses?
Although there are plenty of companies that claim to provide cheap answering services, United CCS is the one that truly carries it out. We cater to small businesses and provide them with a phone answering service they can afford easily.
How Do I Choose An Answering Service?
Answering service is essential for all businesses, especially for those who receive calls at all hours such as
HVAC,
Plumbing, and
Emergency restoration services. The purpose of hiring an answering service is to have all calls and enquiries attended to instantly even when you are not available. Hence, the foremost thing to consider while choosing an answering service is 24*7/365 days of constant support to schedule busy work days. Thereafter comes the security and communication efficiency of the service provider. Always review the privacy policies of the business answering service and make sure that they guarantee data safety. Also, ensure that the service provider is compatible with your CRM software and notifies every single detail of the call through SMS, call, or email as preferred.
How to set up a call answering service?
Setting up a call answering service for small businesses requires the installation of telephones, computers, routers, headsets, and call handling software. It requires a certain space to keep these systems and for employees to oversee operations.
What is a phone answering service?
It is a service for businesses that want to handle customer calls during and after regular business hours. Companies operating in different time zones especially need this service.
Which is the best 24 hour answering service company?
United CCS has an exceptionally trained staff to meet all your business requirements. Our executives perform a whole range of tasks from taking and diverting calls, and solving queries to organising call logs and feedback. They do it with the utmost professionalism and operate 24/7!
What is the cost of 24 hour answering services in the USA?
The cost of 24-hour professional answering services in the USA would depend on the business volume and the area served. The cost would vary for the same vs different time zones. Handling international calls carry an additional charge.
